QUESTIONNAIRE

Tone of voice for your AI shopping assistant

A short questionnaire. Fill it in and hit the button at the bottom to send your answers straight to us.

Purpose

Your answers help us make the assistant sound like your brand — in advice, product recommendations and everyday customer questions. Pick more than one if several fit. Keywords are perfectly fine.

01

Tone of voice

Pick 1–2

Professional and neutral
Warm and personal
Fresh and energetic
Expert / advisory
02

Response length

Typical level

Very short answers
Short but helpful
Detailed when needed
03

Emojis

Use in chat

No
Yes, but very rarely
Yes, moderate and natural
04

Follow-up questions

When the customer is missing info

Yes, when helpful
Only when necessary
Preferably not — give direct answers
05

Sales style

Level of proactivity

Not salesy — just help
Lightly advisory selling
Actively guide toward purchase
06

Words and phrasing

Brand words and no-go words

07

Examples / extra notes

Optional

08

About you

So we know who the answers are from

Your answers go straight to our team.

Gradient background featuring vibrant orange and pink hues blending smoothly together.

Ready to
stop losing sales?

Book a 30-minute call. We'll show you what
Diverge can do for your store.

18%

Diverge chats convert

80%

Support questions resolved automatically

300%

Increased customer engagement

Abstract gradient background featuring vibrant shades of orange and pink blending into each other.

Ready to
stop losing sales?

Book a 30-minute call. We'll show you what Diverge can do for your store.

18%

Diverge chats convert

80%

Support questions resolved automatically

300%

Increased customer engagement

Tailor-made AI shopping assistants.

GDPR Compliant | EU AI Act Ready | Data Stays in the EU

© 2026 Diverge. All rights reserved.

Tailor-made AI shopping assistants.

GDPR Compliant | EU AI Act Ready | Data Stays in the EU

© 2026 Diverge. All rights reserved.

Tailor-made AI shopping assistants.

© 2026 Diverge. All rights reserved.

© 2026 Diverge. All rights reserved.